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Business Protocol and
Etiquette course

 


 

 

  • Business Protocol and Etiquette

Course Date  City Course Times    Cost  
November        
30 Nov Vereeniging 0830 - 1600    R3100 Book
December        
08 Dec Cape Town 0830 - 1600    R3100 Book
11 Dec Stellenbosch 0830 - 1600    R3100 Book
13 Dec Bloemfontein 0830 - 1600    R3100 Book
19 Dec Nelspruit 0830 - 1600    R3100 Book
19 Dec Pretoria 0830 - 1600    R3100 Book
22 Dec Port Elizabeth 0830 - 1600    R3100 Book

Course Date  City Course Times    Cost  
       
13 Dec Bloemfontein 0830 - 1600    R3100 Book
       
08 Dec Cape Town 0830 - 1600    R3100 Book
       
19 Dec Nelspruit 0830 - 1600    R3100 Book
       
22 Dec Port Elizabeth 0830 - 1600    R3100 Book
       
19 Dec Pretoria 0830 - 1600    R3100 Book
       
11 Dec Stellenbosch 0830 - 1600    R3100 Book
       
30 Nov Vereeniging 0830 - 1600    R3100 Book

Business Protocol and Etiquette

Course Description

Business Protocol & Etiquette will allow you to understand the importance of Business Protocol and Etiquette and the impact it has on the company's image. Identify different communication and personality styles. Communicate and interact comfortable and professionally with different communication and personality styles. Apply business protocol and ethics in your work place. Portray a polite and friendly image. Carry yourself with confidence and proper body language. Portray a Professional Image. Communicate at a comfortable level and interact with different cultures. Communication with comfort regarding cultural diversity and respect. Improve your listening skills in order to improve your communication skills. Be a better conversationalist.

 

Target Audience

  • Personal Assistants
  • Secretaries
  • Receptionists
  • General Office Staff

Business Protocol and Etiquette

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1. Introduction

  • Definition
  • Protocol guidelines
  • Protocol in the business sector

 

2. Business Introductions

  • Titles and Seniority
  • Name tags

 

3. Ethics: Do's & Taboos

  • Holy and National Days
  • Ethical, Religious, Cultural and "dirty" jokes
  • Business Cards
  • Personal circumstances

 

4. Office Etiquette

  • Cell phones
  • Mail
  • Impeccable Behaviour
  • Being an Ambassador
  • Respect

 

5. Forms of Address

  • Group Discussion

 

6. Professional Image

  • Punctuality
  • Attitude and Emotions
  • Relationships: Romance in the Workplace

 

7. Guidelines for Business Dress Codes

  • Clothes
  • Accessories
  • Hair style / colour / cleanliness
  • Make-up

 

8. Meeting Protocol

  • Purpose of Meetings
  • Punctuality
  • Communication
  • Documentation
  • Facilities
  • Safety

 

9. Cultural Contexting and Interactions

  • Group Discussion

 

10. Cultural Guidelines - Gifts

  • Gift Policy Guidelines
  • Accepting and Exchanging of Gifts
  • Presentation of Gifts

 

11. Conversations

  • PICKING A TOPIC
  • Sensitive Topics
  • Cultural Diversity and Respect
  • Ethnic / Religious Jokes

 

12. Resources

  • 7 Ways to be a Good Conversationalist

Course Date  City Course Times    Cost  
November        
30 Nov Vereeniging 0830 - 1600    R3100 Book
December        
08 Dec Cape Town 0830 - 1600    R3100 Book
11 Dec Stellenbosch 0830 - 1600    R3100 Book
13 Dec Bloemfontein 0830 - 1600    R3100 Book
19 Dec Nelspruit 0830 - 1600    R3100 Book
19 Dec Pretoria 0830 - 1600    R3100 Book
22 Dec Port Elizabeth 0830 - 1600    R3100 Book

Course Date  City Course Times    Cost  
       
13 Dec Bloemfontein 0830 - 1600    R3100 Book
       
08 Dec Cape Town 0830 - 1600    R3100 Book
       
19 Dec Nelspruit 0830 - 1600    R3100 Book
       
22 Dec Port Elizabeth 0830 - 1600    R3100 Book
       
19 Dec Pretoria 0830 - 1600    R3100 Book
       
11 Dec Stellenbosch 0830 - 1600    R3100 Book
       
30 Nov Vereeniging 0830 - 1600    R3100 Book

Course Date  City Course Times    Cost  
November        
30 Nov Vereeniging 0830 - 1600    R3100 Book
December        
08 Dec Cape Town 0830 - 1600    R3100 Book
11 Dec Stellenbosch 0830 - 1600    R3100 Book
13 Dec Bloemfontein 0830 - 1600    R3100 Book
19 Dec Nelspruit 0830 - 1600    R3100 Book
19 Dec Pretoria 0830 - 1600    R3100 Book
22 Dec Port Elizabeth 0830 - 1600    R3100 Book


Course Date  City Course Times    Cost  
       
13 Dec Bloemfontein 0830 - 1600    R3100 Book
       
08 Dec Cape Town 0830 - 1600    R3100 Book
       
19 Dec Nelspruit 0830 - 1600    R3100 Book
       
22 Dec Port Elizabeth 0830 - 1600    R3100 Book
       
19 Dec Pretoria 0830 - 1600    R3100 Book
       
11 Dec Stellenbosch 0830 - 1600    R3100 Book
       
30 Nov Vereeniging 0830 - 1600    R3100 Book