Please click here to chat with a certified trainer
Excellent Customer Service courses logo

 

 

Excellent Customer
Service course

 


 

 

  • Excellent Customer Service

Course Date  City Course Times    Cost  
November        
27 Nov Polokwane 0830 - 1600    R2600 Book
December        
01 Dec Bloemfontein 0830 - 1600    R2600 Book
04 Dec Midrand 0830 - 1600    R2600 Book
04 Dec Sandton 0830 - 1600    R2600 Book
08 Dec Nelspruit 0830 - 1600    R2600 Book
11 Dec Boksburg 0830 - 1600    R2600 Book
15 Dec Vereeniging 0830 - 1600    R2600 Book

Course Date  City Course Times    Cost  
       
01 Dec Bloemfontein 0830 - 1600    R2600 Book
       
11 Dec Boksburg 0830 - 1600    R2600 Book
       
04 Dec Midrand 0830 - 1600    R2600 Book
       
08 Dec Nelspruit 0830 - 1600    R2600 Book
       
27 Nov Polokwane 0830 - 1600    R2600 Book
       
04 Dec Sandton 0830 - 1600    R2600 Book
       
15 Dec Vereeniging 0830 - 1600    R2600 Book

Excellent Customer Service

Course Description

Excellent Customer Service - A Practical Approach course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course.

 

Target Audience

The target student for this course is someone who currently works in the customer service field and wants to become a better customer service representative. Students do not need to have experience in the customer service field to succeed in this class.

Excellent Customer Service

Download PDF

1. Customer Service Basics

  • Topic A: Customers
  • Topic B: The service culture

 

2. Customer Service Skills

  • Topic A: Organization skills
  • Topic B: Communication factors
  • Topic C: Personal motivation

 

3. Greeting Customers

  • Topic A: Greeting overview
  • Topic B: Phone and e-mail messages
  • Topic C: Rapport

 

4. Listening and Questioning

  • Topic A: Listening
  • Topic B: Questioning

 

5. Responding

  • Topic A: Responding to customers
  • Topic B: Resetting expectations
  • Topic C: Working toward solutions

 

6. Resolving Issues

  • Topic A: Customer appreciation
  • Topic B: Follow-up techniques

 

7. Using What You've Learned

  • Topic A: The implementation phase
  • Topic B: Resources and tools

Course Date  City Course Times    Cost  
November        
27 Nov Polokwane 0830 - 1600    R2600 Book
December        
01 Dec Bloemfontein 0830 - 1600    R2600 Book
04 Dec Midrand 0830 - 1600    R2600 Book
04 Dec Sandton 0830 - 1600    R2600 Book
08 Dec Nelspruit 0830 - 1600    R2600 Book
11 Dec Boksburg 0830 - 1600    R2600 Book
15 Dec Vereeniging 0830 - 1600    R2600 Book

Course Date  City Course Times    Cost  
       
01 Dec Bloemfontein 0830 - 1600    R2600 Book
       
11 Dec Boksburg 0830 - 1600    R2600 Book
       
04 Dec Midrand 0830 - 1600    R2600 Book
       
08 Dec Nelspruit 0830 - 1600    R2600 Book
       
27 Nov Polokwane 0830 - 1600    R2600 Book
       
04 Dec Sandton 0830 - 1600    R2600 Book
       
15 Dec Vereeniging 0830 - 1600    R2600 Book

Course Date  City Course Times    Cost  
November        
27 Nov Polokwane 0830 - 1600    R2600 Book
December        
01 Dec Bloemfontein 0830 - 1600    R2600 Book
04 Dec Midrand 0830 - 1600    R2600 Book
04 Dec Sandton 0830 - 1600    R2600 Book
08 Dec Nelspruit 0830 - 1600    R2600 Book
11 Dec Boksburg 0830 - 1600    R2600 Book
15 Dec Vereeniging 0830 - 1600    R2600 Book


Course Date  City Course Times    Cost  
       
01 Dec Bloemfontein 0830 - 1600    R2600 Book
       
11 Dec Boksburg 0830 - 1600    R2600 Book
       
04 Dec Midrand 0830 - 1600    R2600 Book
       
08 Dec Nelspruit 0830 - 1600    R2600 Book
       
27 Nov Polokwane 0830 - 1600    R2600 Book
       
04 Dec Sandton 0830 - 1600    R2600 Book
       
15 Dec Vereeniging 0830 - 1600    R2600 Book