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Consumer Protection
Act course

 


 

 

  • Consumer Protection Act

Course Date  City Course Times    Cost  
November        
30 Nov Cape Town 0830 - 1600    R3600 Book
December        
01 Dec Boksburg 0830 - 1600    R3600 Book
01 Dec Sandton 0830 - 1600    R3600 Book
04 Dec Nelspruit 0830 - 1600    R3600 Book
08 Dec Port Elizabeth 0830 - 1600    R3600 Book
14 Dec Durban 0830 - 1600    R3600 Book
January        
16 Jan Vereeniging 0830 - 1600    R3600 Book

Course Date  City Course Times    Cost  
       
01 Dec Boksburg 0830 - 1600    R3600 Book
       
30 Nov Cape Town 0830 - 1600    R3600 Book
       
14 Dec Durban 0830 - 1600    R3600 Book
       
04 Dec Nelspruit 0830 - 1600    R3600 Book
       
08 Dec Port Elizabeth 0830 - 1600    R3600 Book
       
01 Dec Sandton 0830 - 1600    R3600 Book
       
16 Jan Vereeniging 0830 - 1600    R3600 Book

Consumer Protection Act

Course Description

After the completion of this course you will be able to: Apply The Act effectively if you are a vendor, Use The Act as a Customer, Have A practical guide to ethical behaviour in the marketplace.

 

Target Audience

Aimed at any employee in any business who interacts with external customers on a daily basis.

 

Prerequisites

Grade 12 with English

Consumer Protection Act

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1.To What and Whom it applies

  • A thorough understanding of who can make use of The Act.
  • Exploring the different situations in which The Act can be invoked.
  • Understanding which goods are exempted from the Act.
  • Exploring the services, agreements and transactions affected by The Act.

 

2.How The Act protects YOU

  • Differentiating between 'protection' and 'enforcement'.
  • Knowing the definition of 'Consumer'.
  • Protection from unfair and unreasonable business practice.
  • Using The Act if you are a minor or a senior or a vulnerable or a disabled Consumer.

 

3.Consumer rights and responsibilities

  • Exploring the Consumer's 9 rights.
  • Drawing a parallel between the Bill of Rights and the CPA.
  • Understanding your responsibilities as a Consumer.

 

4.Vendor rights and responsibilities

  • The Vendor as a Consumer.
  • Understanding liability and due dilligence.
  • Exploring the ethics of your marketing strategy.

 

5.The Act in practice

  • What you can reasonably expect from The Act.
  • Applying The Act to your industry or field of business.
  • Understanding the legal framework for redress.

 

6.Minimising your liability as a Vendor

  • Making it easy for the Consumer to buy your goods.
  • Best practices for signage that conforms to tenets of The Act.
  • Understanding the penalties if you contravene The Act.
  • Avoiding administrative fines.

 

7.How to deal with complaints

  • Where & how to lay a complaint.
  • What to expect from the Complaints procedure.
  • What to do if your complaint is ingnored.

Course Date  City Course Times    Cost  
November        
30 Nov Cape Town 0830 - 1600    R3600 Book
December        
01 Dec Boksburg 0830 - 1600    R3600 Book
01 Dec Sandton 0830 - 1600    R3600 Book
04 Dec Nelspruit 0830 - 1600    R3600 Book
08 Dec Port Elizabeth 0830 - 1600    R3600 Book
14 Dec Durban 0830 - 1600    R3600 Book
January        
16 Jan Vereeniging 0830 - 1600    R3600 Book

Course Date  City Course Times    Cost  
       
01 Dec Boksburg 0830 - 1600    R3600 Book
       
30 Nov Cape Town 0830 - 1600    R3600 Book
       
14 Dec Durban 0830 - 1600    R3600 Book
       
04 Dec Nelspruit 0830 - 1600    R3600 Book
       
08 Dec Port Elizabeth 0830 - 1600    R3600 Book
       
01 Dec Sandton 0830 - 1600    R3600 Book
       
16 Jan Vereeniging 0830 - 1600    R3600 Book

Course Date  City Course Times    Cost  
November        
30 Nov Cape Town 0830 - 1600    R3600 Book
December        
01 Dec Boksburg 0830 - 1600    R3600 Book
01 Dec Sandton 0830 - 1600    R3600 Book
04 Dec Nelspruit 0830 - 1600    R3600 Book
08 Dec Port Elizabeth 0830 - 1600    R3600 Book
14 Dec Durban 0830 - 1600    R3600 Book
January        
16 Jan Vereeniging 0830 - 1600    R3600 Book


Course Date  City Course Times    Cost  
       
01 Dec Boksburg 0830 - 1600    R3600 Book
       
30 Nov Cape Town 0830 - 1600    R3600 Book
       
14 Dec Durban 0830 - 1600    R3600 Book
       
04 Dec Nelspruit 0830 - 1600    R3600 Book
       
08 Dec Port Elizabeth 0830 - 1600    R3600 Book
       
01 Dec Sandton 0830 - 1600    R3600 Book
       
16 Jan Vereeniging 0830 - 1600    R3600 Book