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Consumer Protection
Act course

 


 

 

  • Consumer Protection Act

Sorry, we currently do not have any public courses scheduled for the Consumer Protection Act level 1 course. Please contact us to see if we can put one on the schedule for you

Sorry, we currently do not have any public courses scheduled for the Consumer Protection Act level 1 course. Please contact us to see if we can put one on the schedule for you

Consumer Protection Act

Course Description

After the completion of this course you will be able to: Apply The Act effectively if you are a vendor, Use The Act as a Customer, Have A practical guide to ethical behaviour in the marketplace.

 

Target Audience

Aimed at any employee in any business who interacts with external customers on a daily basis.

 

Prerequisites

Grade 12 with English

Consumer Protection Act

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1.To What and Whom it applies

  • A thorough understanding of who can make use of The Act.
  • Exploring the different situations in which The Act can be invoked.
  • Understanding which goods are exempted from the Act.
  • Exploring the services, agreements and transactions affected by The Act.

 

2.How The Act protects YOU

  • Differentiating between 'protection' and 'enforcement'.
  • Knowing the definition of 'Consumer'.
  • Protection from unfair and unreasonable business practice.
  • Using The Act if you are a minor or a senior or a vulnerable or a disabled Consumer.

 

3.Consumer rights and responsibilities

  • Exploring the Consumer's 9 rights.
  • Drawing a parallel between the Bill of Rights and the CPA.
  • Understanding your responsibilities as a Consumer.

 

4.Vendor rights and responsibilities

  • The Vendor as a Consumer.
  • Understanding liability and due dilligence.
  • Exploring the ethics of your marketing strategy.

 

5.The Act in practice

  • What you can reasonably expect from The Act.
  • Applying The Act to your industry or field of business.
  • Understanding the legal framework for redress.

 

6.Minimising your liability as a Vendor

  • Making it easy for the Consumer to buy your goods.
  • Best practices for signage that conforms to tenets of The Act.
  • Understanding the penalties if you contravene The Act.
  • Avoiding administrative fines.

 

7.How to deal with complaints

  • Where & how to lay a complaint.
  • What to expect from the Complaints procedure.
  • What to do if your complaint is ingnored.

Sorry, we currently do not have any public courses scheduled for the Consumer Protection Act level 2 course. Please contact us to see if we can put one on the schedule for you

Sorry, we currently do not have any public courses scheduled for the Consumer Protection Act level 2 course. Please contact us to see if we can put one on the schedule for you

Sorry, we currently do not have any public courses scheduled for the Consumer Protection Act level 2 course. Please contact us to see if we can put one on the schedule for you


Sorry, we currently do not have any public courses scheduled for the Consumer Protection Act level 3 course. Please contact us to see if we can put one on the schedule for you